Consumer Affairs Clerk - Customer Service Representative (58208)

HOURS: 1st Shift, Monday-Friday
PAY RATE: $18/hr.

CPS Recruitment is partnering with an established manufacturer in Oriskany, NY to find a Consumer Affairs Clerk / Customer Service Representative to join their team! 

This temporary to hire position offers great first shift hours and growth opportunity, plus comprehensive benefits after hire on!
If you have a good work ethic, work well with others, and have a strong attention to detail
APPLY TODAY!
Duties & responsibilities include, but are not limited to, the following:

• Primarily responsible for dealing directly with consumer inquiries through telephone, webchat, mail, and email
• Greet consumers warmly and ascertain problem or reason for calling
• Provide accurate and timely information to consumer questions regarding products and their proper use
• Suggest solutions when a product is ineffective or malfunctions
• Handle and resolve consumer complaints
• Process all refund requests according to company policies, in a timely manner
• Obtain and evaluate information to properly respond to product inquiries
• Coordinate with Special Project Packaging to handle requests for replacement parts

Minimum Qualifications:

• Knowledge of Horticulture/Agriculture through education and/or experience preferred
• Highly developed sense of integrity and commitment to consumer satisfaction
• Demonstrates a passion for excellence with respect to treating and caring for consumers
• Has a pleasant, patient and friendly attitude
• Strong detail orientation and communication/listening skills
• Has excellent verbal and written communication skill sets with the ability to interpret written material and disseminate information
• Basic computer skills, including Microsoft Office (Word, Excel, and Outlook)
• Possess a strong work ethic and team player mentality

Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.
How to Apply:
For consideration please submit a resume to the following:
Email: utica@cpsrecruiter.com

CPS Recruitment is an Equal Opportunity Employer