CUSTOMER SERVICE REPRESENTATIVE (57230)

HOURS:  7:30am – 4:00pm

PAY RATE: $18-20/hr. DOE

CPS Recruitment is partnering with an established organization in Liverpool, NY to find a Customer Service Representative to become a vital part of their team!

If you have excellent customer service skills and are proficient in Microsoft Office, this is the job for you!  This is a temporary to hire opportunity and a great way to grow your career!

Apply today - recruiters are looking to present candidates immediately!

Duties & responsibilities include, but are not limited to, the following:

• Developing and maintaining relationships with customers and potential clients
• Interacting with customers via telephone, email, fax, or in person to provide support and information on products or services
• Research and confirm results to customer inquiries that may include: expediting, billing problems, change order requests and cancellation requests. In addition, change quotation requests on new or existing orders, shipments or quality problems.
• Process return material authorizations (RMA’s) for accounting, enter data into system and distribute information to appropriate departments
• Facilitating the negotiation of prices, terms of sales, and/or service agreements; preparing contracts and submitting orders.
• Fielding customer questions and complaints; ensuring that appropriate actions are taken to resolve customers’ problems and concerns.
• Collaborating with other team members and departments to confirm that orders are processed with accuracy and efficiency and that products are provided properly.
• Other duties as assigned

Minimum Qualifications:

• Associate’s degree or higher required, equivalent work experience will be considered.
• Minimum of 5 years of experience in Customer Service and Sales within a Manufacturing Environment is strongly preferred.
• Excellent communication and customer service skills
• Strong organizational skill with an attention to detail
• Excellent computer skills

Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.

How to Apply:
For consideration please submit a resume to the following:
Email: jobs@cpsrecruiter.com
CPS Recruitment is an Equal Opportunity Employer