Customer Success Manager       $60-$90K + bonus

CPS Recruitment is partnering with a premier digital engagement company in the automotive industry to find Customer Success Managers. 

This high-tech and rapidly growing organization in Syracuse, NY offers an exceptional work environment and comprehensive benefits package, including:

• Schedule flexibility with a hybrid model
• Unlimited PTO
• Competitive salary with bonus plan
• Affordable benefits plans
• Collaborative team with fun company events
• Outstanding room for career growth

As a Customer Support Manager, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention, and growth strategies across your entire portfolio.

Key Duties:

• Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape, and how to help your clients achieve their goals
• Collaborate cross-functionally to align campaign structure and strategies with client business goals
• Provide customer insights to Product and Expansion teams for new features, functionality, and enhancements

Background Profile:

 

• 3-5+ years of inside sales and/or customer support experience
• Bachelor’s degree preferred
• Customer oriented with a professional business acumen
• Strategic thinker with exceptional problem-solving abilities
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Proficient in Microsoft Office Suite
• Comfortable working in a fast-paced and dynamic environment

For immediate, confidential consideration, please submit your resume to profsales@cpsrecruiter.com today!

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