IT Tech Support Specialist

$50-65K DOE

We are currently seeking an experienced and motivated IT Tech Support Specialist to join a well-established company south of Syracuse, NY.  The ideal candidate for this position will be willing to provide technical support to a growing 50+ employee company and oversee desk side, network, server, and firewall issues as they arise. The successful candidate will take ownership of IT systems for two locations and manage the network build-out of a new location.

This company offers competitive benefits and a collaborative, team-oriented environment with growth opportunity!

Responsibilities will include:

• Handle servers and firewalls
• Provide deskside support tech support
• Provide technical phone support using Windows and Windows Server operating systems
• Research, diagnose, troubleshoot and identify resolutions to resolve issues related to application use and configuration
• Proactively collaborate in a team environment with peers to assist in resolving customer issues

Requirements:

• Bachelor’s degree in computer science, computer information systems, or an equivalent combination of work/school experience
• 5+ years of experience in an IT Support position
• 3+ years of experience in customer service is preferred
• Experience with Windows, Windows Server, firewalls, TCP/IP protocol, WAN, LAN
• Excellent oral and written communication skills required as this position will involve direct communications with customers

To apply for this role, please submit your resume to itjobs@cpsrecruiter.com today!

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