Program Administrator / 57665
Administrative
North SyracuseNY Direct Hire $22.50

Program Administrator (57665)

HOURS:  In-office, or potential hybrid schedule

Monday - Friday 8:00am - 4:45pm

PAY RATE: $24.30/hr. ($50,500 annually)

CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find Program Administrators to become a vital part of their team!

This is a great temp-to-hire opportunity to work with a company that has been in business for over 100 years!  This organization is looking for candidates with top notch skills and a strong work ethic. Bi-lingual candidates are a huge plus!

Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package once hired on!  Apply today!

The Program Administrator will coordinate day-to-day operation of state program(s) with attention to regulatory compliance.

What You’ll Do:

Program Coordination 50%

  • Create, execute, monitor and update processes for assigned state program(s) to ensure effectiveness and efficiency. Clearly communicate process updates/changes to all involved.
  • Monitor submittal of class records and daily deposit of program fees; monitor electronic transmittal of data and payment of fees to state agency; track entry of completion records in computer.
  • Provide Training Scheduler with input regarding training locations, contracts, and negotiating classroom fees within budget.
  • Review and approve monthly course schedules, assuring cost-effectiveness and maximizing of leased site classroom use to keep costs at or under budget.
  • Audit and record class registration processing fees. Maintain paper and computer records for daily deposits and provide required documentation to state agency and accounting as needed.
  • Research, audit, document and resolve a variety of accounts receivable and payable transactions and customer account related issues.

Regulatory/Contract Compliance 20%

  • Work cooperatively with regulatory agency representative(s) and maintain current knowledge of all regulatory requirements.
  • Develop and maintain current manual of rules and procedures for staff and instructors.
  • Oversee preparation of state notifications, review any state agency feedback or change management expectations
  • Assist with RFPs and state program contract renewals as required through analysis, documentation, and / or reporting.

Customer Service/Team Leadership 20%

  • Communicate with prospective students, customers, regulatory agency administrators, and instructors on a variety of matters.
  • Answer calls, provide program information, research and resolve enrollment and completion problems.
  • Handle escalated calls and resolve difficult or complex questions and problems, and provide quality customer service.

Reporting & Other Job Duties 10%

  • Perform other operational, administrative duties as assigned. Responsible for end-of-the-month reports on state programs training, revenue, and services.
  • Compose written correspondence to customers when necessary.
  • Provide administrative support to staff, program coordinators and management, as needed.
  • Other duties as assigned.

Background Profile:

  • High school diploma and at least 2 years of relevant experience in customer service or administrative role.
  • Associates Degree or Bachelors Degree preferred.
  • Experience in a team lead or leadership role in a call center or customer service environment preferred.
  • Must be a self-starter, be highly detail oriented and possess good time management, organizational, decision making, and interpersonal skills.
  • Proven ability to respond to and complete deadlines as well as delegate and organize own work and others workflow.
  • Excellent verbal and written communication skills required.
  • Intermediate Microsoft Office skills.

Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.

How to Apply:
For consideration please submit a resume to the following:
Email: jobs@cpsrecruiter.com

CPS Recruitment is an Equal Opportunity Employer