Program Administrator (57665)
HOURS: In-office, or potential hybrid schedule
Monday - Friday 8:00am - 4:45pm
PAY RATE: $24.30/hr. ($50,500 annually)
CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find Program Administrators to become a vital part of their team!
This is a great temp-to-hire opportunity to work with a company that has been in business for over 100 years! This organization is looking for candidates with top notch skills and a strong work ethic. Bi-lingual candidates are a huge plus!
Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package once hired on! Apply today!
The Program Administrator will coordinate day-to-day operation of state program(s) with attention to regulatory compliance.
What You’ll Do:
Program Coordination 50%
- Create, execute, monitor and update processes for assigned state program(s) to ensure effectiveness and efficiency. Clearly communicate process updates/changes to all involved.
- Monitor submittal of class records and daily deposit of program fees; monitor electronic transmittal of data and payment of fees to state agency; track entry of completion records in computer.
- Provide Training Scheduler with input regarding training locations, contracts, and negotiating classroom fees within budget.
- Review and approve monthly course schedules, assuring cost-effectiveness and maximizing of leased site classroom use to keep costs at or under budget.
- Audit and record class registration processing fees. Maintain paper and computer records for daily deposits and provide required documentation to state agency and accounting as needed.
- Research, audit, document and resolve a variety of accounts receivable and payable transactions and customer account related issues.
Regulatory/Contract Compliance 20%
- Work cooperatively with regulatory agency representative(s) and maintain current knowledge of all regulatory requirements.
- Develop and maintain current manual of rules and procedures for staff and instructors.
- Oversee preparation of state notifications, review any state agency feedback or change management expectations
- Assist with RFPs and state program contract renewals as required through analysis, documentation, and / or reporting.
Customer Service/Team Leadership 20%
- Communicate with prospective students, customers, regulatory agency administrators, and instructors on a variety of matters.
- Answer calls, provide program information, research and resolve enrollment and completion problems.
- Handle escalated calls and resolve difficult or complex questions and problems, and provide quality customer service.
Reporting & Other Job Duties 10%
- Perform other operational, administrative duties as assigned. Responsible for end-of-the-month reports on state programs training, revenue, and services.
- Compose written correspondence to customers when necessary.
- Provide administrative support to staff, program coordinators and management, as needed.
- Other duties as assigned.
Background Profile:
- High school diploma and at least 2 years of relevant experience in customer service or administrative role.
- Associates Degree or Bachelors Degree preferred.
- Experience in a team lead or leadership role in a call center or customer service environment preferred.
- Must be a self-starter, be highly detail oriented and possess good time management, organizational, decision making, and interpersonal skills.
- Proven ability to respond to and complete deadlines as well as delegate and organize own work and others workflow.
- Excellent verbal and written communication skills required.
- Intermediate Microsoft Office skills.
Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.
How to Apply:
For consideration please submit a resume to the following:
Email: jobs@cpsrecruiter.com
CPS Recruitment is an Equal Opportunity Employer