We are currently seeking a Technical Support Specialist in the Syracuse, NY area. 

This is an excellent opportunity to join a very successful and stable organization that highly values leadership, passion, respect and excellence and has a culture of recognition and appreciation!

Excellent compensation and benefits package available!  $48-55K DOE

Your role as Technical Support Specialist will include:

• Responding to support requests regarding computer software, hardware, or network operation including thorough and accurate documentation of all communications, issues and actions taken
• remote troubleshooting and diagnostic services, repair scheduling, complaint handling, parts ordering, and providing company information.
• Software installation and training
• Preparing training materials and writing procedures
• Some travel in Central New York will be required
   

Background Profile

• Strong IT technical background, including networking, Windows OS and Mac OS, Microsoft Server 2012/2016, Active Directory tools, Group Policy and application support, including Google Apps
• Proficiency with command line based switching and routing environments
• proficient with wireless networking, security
• Familiarity with Cisco and Open Source Voice over IP telephony
• Ability to handle multiple calls and situations and follow them through to a solution
• Strong verbal and written communication skills
• Minimum AAS degree, equivalent experience will be considered
• 3+ years of experience working in an IT support role

 

Interested candidates please submit resume for immediate consideration to itjobs@cpsrecruiter.com

CPS Recruitment is an EOE

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